Frequently Asked Questions

Please reach us at connect@NinsuRentalGroup.com if you cannot find an answer to your question.

How can you increase my occupancy?

Ninsu leases a set number of your units and accommodates guests in those units. Your rental agreement is with us so you arnt concerned with occupancy

How long are your lease terms?

Ninus's lease agreement with the property owner can vary from 1 to 2 years

Do you furnish your rentals?

Yes, all properties that we rent are furnished for a variety of travelers needs

How does the rental process work with your company?

Our company handles the entire rental process, from listing the property on various platforms to managing bookings, guest communication, and check-ins/check-outs. We take care of marketing, and ensuring a seamless experience for both property owners and guests.

What is your screening process for potential guests?

We have a rigorous screening process in place to ensure the quality and suitability of guests. We verify guest identities and review guest ratings and reviews from previous stays.

How do you handle property maintenance and repairs?

We take care of property maintenance and repairs on behalf of the property owner up to $100. We have a network of trusted vendors and service providers to address any issues promptly and efficiently.

What insurance coverage do you provide for the apartment?

We maintain comprehensive insurance coverage that protects the property against potential damages caused by guests, including liability coverage for accidents or incidents that may occur during their stay.

What measures do you take to ensure the security of the property?

We prioritize the security of the property and its occupants. We implement secure access control measures e.g. mint security controls and key pad entries. We provide clear guest guidelines, and protocols in place to handle any security-related situations that may arise.

How do you handle guest communication and respond to inquiries or issues?

Our team is available to address guest inquiries, provide necessary information, and promptly resolve any issues that may arise during their stay.

How do you handle any potential legal or regulatory requirements for short-term rentals?

We stay up to date with local laws and regulations regarding short-term rentals. We ensure compliance with all legal requirements, such as obtaining necessary permits or licenses, and help navigate any regulatory obligations on behalf of the property owner.

How do you market and promote the apartment to attract guests?

We employ a comprehensive marketing strategy that includes high-quality photography, strategic pricing, and targeted promotion on various rental platforms and channels to attract potential guests.

How do you handle emergency situations that may arise during a guest's stay?

We have 24/7 support and emergency assistance available for guests. In case of any emergencies or urgent situations, our team will promptly respond, take appropriate action, and ensure the safety and well-being of guests and the property.

What happens if there is damage to the property caused by guests?

We conduct thorough property inspections before and after each guest's stay to document its condition. In the event of any damage caused by guests, we have protocols in place to address repairs and work towards resolving the situation efficiently.

Can I terminate the agreement if I decide to no longer participate in the rental program?

We understand that circumstances may change, and we provide flexibility in our agreements to accommodate such situations. We will outline the termination process and any associated terms in the agreement to ensure a smooth transition and minimize any inconvenience for you.